User Research is a whole process to set up, and I guess some agencies or clients often have rather save some time and money than run user testing. As a Usability consultant, I would love to have that time and money, but I also understand planning and budget restrictions. Hopefully, we can benefit from a bunch of free solutions to help us know users better. I am talking about analytics solutions, like Google Analytics (which as well allows A/B and MVT testing, allowing to go pretty far in user research), but also powerful and specific solutions like Survey Gizmo, for online user testing.

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